Placing an order with Glass-Safe Ltd
You can order from Glass-Safe in the following ways:
- Online via this website – www.glass-safe.com/shop
- By phone: 01730 262849
- By email: [email protected] for attention of Sales
- By post/cheque: (Please make all cheques made payable to Glass-Safe Ltd)
When you place an order for any products in any of the methods above, you are buying the product at the price stated at the time of order, subject to these terms.
When you place an order online we will send you an email to confirm that we have received your order. This email is produced automatically and confirms the details that you have given us. It is a receipt of order but it is not confirmation that we can fulfil the order. If we cannot for any reason fulfil the order we will contact you directly. Confirmation of fulfilment will be received in the form of a dispatch email. This will include how to track your order if a tracking number is available. This is dependent on the service used to dispatch the order. We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in “My account”.
Glass-Safe may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time.
All new orders are deemed separate and each order is treated individually.
Our prices on the website www.Glass-safe.com are in GBP and are exclusive of V.A.T at 20%. Please note our currency converter is only a guide and may not accurately reflect current exchange rates.
You are responsible for the disclosure and payment of any import duties or other taxes, which may apply when the products are delivered. Unfortunately we cannot advise you what these costs may be. Please consult your local customs office for more information.
We always try to make sure that the prices on Glass-safe.com are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled, we will refund you for any payments made. If we cannot get hold of you using the contact information given we will cancel and refund the order.
You will be notified of the delivery costs automatically before you submit your order. The delivery cost will be based on the delivery address you supply.
For more information on delivery please contact us. Please allow 28 day for delivery by Parcel Force.
For international deliveries, the postage price for delivery is charged on a per parcel basis. The checkout process assumes the delivery is for a single parcel only. The majority of orders are sent by one parcel however in rare cases, the delivery may require more than one parcel to be sent. If this occurs, we will contact you for an additional payment to cover the postage charges prior to dispatch. You will also be given the option to cancel your order. This would normally be applicable to large orders where a high quantity of products has been ordered.
You must pay for your order before it is dispatched:
We accept Visa, MasterCard, American Express, Delta, Switch, Solo, Eurocard or JCB. We aim to debit money from your account within two working days after receiving your order however this can depend on your service provider. Should your payment decline we recommend double checking all the details entered to make sure these were correct as often a typing error can be the cause. If they were correct you will need to contact your card issuer to find out the reasons why.
BACS/CHAPS payment transfers for higher value orders (You will be responsible for all charges).
Cheque/Postal orders are only accepted for orders over £50 and need to be made out to Glass-safe Ltd. These are only accepted from customers inside the UK. If you are paying by cheque/postal order, please fill out the following form: Order form and send it in with your cheque or postal order.
Please note: For all of the above payment methods we need the correct billing address (this is the address where your payment account is registered) but any invoices/dispatch notes will be sent with the order to the delivery address provided. Failure to provide the correct information may delay dispatch of your order.
Orders may be cancelled prior to dispatch providing the status in “My account” is not set to “Packed (Awaiting Despatch)” or “Despatched”. If the order is either of these two statuses, the order will need to be dispatched with our couriers. However, when delivery is attempted, you can refuse the order from the courier and the goods will be returned to us for a refund. Please note: For any unwanted dispatched orders, you will be liable for any postage charges incurred.
Cooling off period
Customers have a two working day cooling off period from the day after receipt of the item. During these seven working days, you may decide your item is not suitable and wish to return the order. You will be able to return the goods for a full refund, however the return postage will be borne by you unless the item is faulty or damaged. If the item is faulty or damaged, we may collect the item from you. You can notify us of cancellation in writing [email protected] or by post to our address at the bottom of this page.
Please note: You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised.
Our aim is to deliver all goods on a Standard Delivery service within 2-4 working days and all other addresses within 10 working days of confirming the order (unless otherwise stated), however sometimes delays do happen and deliveries can take up to 28 days.
We also have a next working day delivery service available to England and Wales mainland. Please see our delivery page for further details. Next working day delivery orders need to be placed before 3:45pm. This guarantees glass-safe will dispatch your order on a next day service however we do have to rely on a third party courier to deliver within the stated time.
All delivery costs will be shown automatically before you confirm your order. Please click on the delivery page for more information.
Delivery outside the EU may be subject to local import taxes, which is your responsibility where these apply. If they do apply our shipping company should contact you once your goods are in the country to let you know the customs charges. We cannot be held responsible for any charges.
Parcels will be dispatched by Parcel Force.
All deliveries will be attempted between 8am and 6pm however in busier periods these hours maybe extended.
If your delivery has not arrived within the time frame specified please contact us by either phone or email and we will do our best to make sure you receive your order, as soon as possible. If there is a problem with a delivery we will need time to communicate and rectify this with the courier. This can take up to seven working days.
We do everything we can to make sure your goods are delivered on time however we cannot be held liable for any late deliveries, as we are relying on a 3rd party courier..
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material:
1. That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
2. For which you have not obtained all necessary licences and/or approvals
3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.
4. Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including and without limitation by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above clauses in this section.
You are permitted to print and download extracts from www.glass-safe.com for your own use on the following basis:
1. No documents or related graphics on this Website are modified in any way;
2. Any of our copyright and trade mark notices and this permission notice appear in all copies.
3. No text content is used without prior consent.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
Trademarks & Copyright
Glass-safe and Glass-safe are registered trademarks of Glass-safe Ltd (UK Trademark application No .3009389 ). Glass-safe is a trademark of Glass-safe Ltd.
These trademarks may not be used by others without our express permission. Trademarks for brands of items displayed on our website belong to their respective owners.
The content of the website is copyright to Glass-safe Ltd and must not be used or copied without our prior written consent. This includes all images, product descriptions, the design and the layout of the website and any other intellectual property.
You may however, as a customer, use the content of this website for private non-commercial use only, with the purposes of placing an order. This includes printing or copying sections of the website. You may not however do this for any other purpose.
All product images, descriptions, specifications and dimensions on glass-safe.com are accurate to the best of our knowledge. If you believe there to be an error, please contact us.
You will be responsible for any breach of the terms and conditions and you will be liable to and will reimburse glass-safe.com (glass-safe Ltd) for any loss or damage caused as a result.
Glass-safe.com will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond our control including without limitations internet outages, communications outages, fire, flood, war, terrorism or force majeure.
These terms and conditions do not affect your statutory rights as a consumer, which are available to you.
Use of Glass-safe.com and these terms and conditions are subject to the law of England and the jurisdiction of the English court.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.
The material on this website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
If you are a client and in the unlikely event that you are not satisfied with how your complaint has been handled, then you may be entitled to use an Alternative Dispute Resolution (ADR) provider via the Online Dispute Resolution (ODR) platform.
Christopher Holloway ([email protected]) is the contact at our organisation who is responsible for handling any complaints.
This service can be found at http://ec.europa.eu/odr
Phone calls to Glass-safe cost (BT standard rates: 2.1p/per minute)
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
The www.glass-safe.com website is operated by:
Glass-safe Ltd – A company registered in England and Wales.
Registered office and trading address:
72 High Street
Company registration number is 07692493
VAT registration number is GB to follow.
General email: [email protected]
Telephone: 01730 262849 / 07836 219545
Office opening hours
Monday to Friday (excluding Bank Holidays): 9:00am to 6:00pm
Telephone lines open Monday to Friday (excluding Bank Holidays): 9:00am to 4:30pm